Terms of Use

1. Accepting these terms

These terms govern your use of Pulse, the AI analytics and chat service operated by Midwest AI Systems Inc (“Midwest AI Systems”, “we”, “us”). Pulse includes the web app and the Android and iOS apps. By signing in or using Pulse, you agree to these terms and to our Privacy Policy.

Signed agreements come first. Your organization may have a signed agreement with us, such as a customer or subscription agreement, or a Business Associate Agreement (BAA). If so, that agreement prevails over these terms wherever the two differ.

2. Who may use Pulse

• Pulse is for business customers and the people they authorize, such as employees and contractors (“authorized users”). It is not a consumer service.
• You may use Pulse only if your organization, or we, gave you an account. You may use it only within the access you were given.
• You must be at least 18 years old and able to agree to these terms. If you accept them for an organization, you confirm you have authority to bind it.

3. Your account and security

• One person, one account. Do not share your account or password. You are responsible for what happens under your account.
• Strong passwords. Passwords must be at least 12 characters and include upper-case letters, lower-case letters and numbers.
• Two-step verification. You must use an authenticator app when we or your organization require it. This always applies if your account can reach health information, and it can also apply to administrators.
• Lockout and sign-out. After 10 failed attempts within 15 minutes, your account is locked for 15 minutes. You are signed out automatically after 30 minutes without activity.
• Your device. Keep any device you use for Pulse locked and up to date. You can also turn on the app lock in the mobile app.
• Tell us about problems. If you think someone else has used your account, or a device with Pulse on it is lost or stolen, tell your administrator or email us at info@midwestsystems.ai straight away so we can end your sessions.

4. Acceptable use

Use Pulse only for your organization’s lawful business purposes. You must not:

• try to reach data, databases or features you have not been given, or get around permissions or any security control;
• try to make the AI assistant change data, reveal data outside your access, or ignore its safeguards, for example by writing instructions designed to trick it;
• enter more personal or health information into questions than the task needs;
• upload files you have no right to use, or files containing malware;
• disrupt or overload Pulse, probe it for weaknesses, or scrape it with automated tools, unless we agree in writing;
• copy, resell or reverse engineer Pulse, except where the law allows it despite this restriction;
• use Pulse, or its answers, to break any law or regulation, or anyone else’s rights.

We record activity in Pulse, including the data queries the assistant runs for you, to keep it secure (see the Privacy Policy).

5. Customer data and confidentiality

• Your organization’s data stays its data. This includes the data it connects, and the questions, files and dashboards its users create. We use it only to provide and support Pulse for your organization, as described in our agreement with it and in the Privacy Policy.
• Confidentiality. We treat customer data as confidential. Each customer’s data is kept separate from every other customer’s.
• Read-only access. Pulse reads from the systems your organization connects. The AI assistant cannot change or delete data in them.
• Your organization’s responsibilities. Your organization must have the right to connect its systems and share their data with us. It is also responsible for the accuracy of the data in those systems.
• Health information. Where we handle protected health information, the Business Associate Agreement with your organization governs it.

6. AI answers and alerts

If you send us feedback, such as a rating on an answer or an alert, we may use it to improve Pulse. We have no obligation to you for doing so.

7. Connected systems and app stores

• Systems your organization connects, such as Dutchie, Sweed and Metrc, are provided by other companies under your organization’s agreements with them. We are not responsible for their availability, changes or data.
• If you get the mobile app from Apple’s App Store or Google Play, their terms also apply to your download, including, for the App Store, Apple’s Standard Licensed Application End User License Agreement. Apple and Google are not parties to these terms and are not responsible for Pulse or for supporting it.
• Pulse includes open-source software and fonts, which are licensed under their own terms.

8. Availability and changes

We work to keep Pulse available, but it may sometimes be unavailable, for example during maintenance or because of problems with providers we rely on. Unless a signed agreement sets a service level, we do not promise that Pulse will always be available or free of errors. We may add, change or remove features. If a change significantly reduces what your organization has paid for, we will give notice as its agreement requires.

9. Suspension and termination

• We may suspend or end your access if you break these terms, if your use puts Pulse, other customers or data at risk, if the law requires it, or as your organization’s agreement allows.
• Your organization’s administrators can deactivate or remove your account at any time.
• When access ends, data is kept or deleted as described in the Privacy Policy and your organization’s agreement.
• Sections that by their nature should continue after termination will continue. This includes confidentiality, intellectual property, disclaimers, limitation of liability and governing law.

10. Intellectual property

We and our licensors own Pulse, including its software, design, names and logos. While your organization’s access is active, we grant you a limited, non-exclusive, non-transferable right to use Pulse for your organization’s internal business purposes, under these terms. We reserve all rights not expressly granted. As between your organization and us, your organization owns the answers, dashboards and other outputs Pulse produces from its data. We keep our rights in Pulse itself, including the software and methods used to produce them.

11. Disclaimers

Except as stated in these terms or in a signed agreement, Pulse is provided “as is” and “as available”. To the extent the law allows, we disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. Some places do not allow certain warranties to be disclaimed, so some of this section may not apply to you.

12. Limitation of liability

To the extent the law allows, we will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising from or related to Pulse or these terms, even if we were told they were possible. To the extent the law allows, our total liability arising from or related to Pulse or these terms is limited to the greater of the amounts your organization paid us for Pulse in the 12 months before the claim arose, or US$100. If your organization has a signed agreement with us, the liability terms in that agreement apply instead.

13. Governing law and disputes

These terms are governed by the laws of the State of Michigan, United States, without regard to its conflict-of-laws rules. Disputes will be resolved in the state or federal courts located in Michigan, and you and we agree to the jurisdiction of those courts. Before starting a formal dispute, please contact us so we can try to resolve it informally.

14. Changes to these terms

We may update these terms. We will post the new version here with a new “Last updated” date. If a change is significant, we will also tell you in the app or by email before it takes effect. If you keep using Pulse after a change takes effect, you accept the updated terms.

15. Contact us

Midwest AI Systems Inc
41528 Garden Way Dr
Sterling Heights, MI 48314
United States
Email: info@midwestsystems.ai